Privacy policy

Introduction

Twinr, Inc. (“Twinr,” “we,” “us,” and “our”) offers a user-friendly platform to allow its clients to design and create mobile apps that can be used across different platforms. This Privacy Policy aims to help you understand the ways in which we gather, use and share your personal information, as well as giving you the opportunity to exercise your privacy rights.

Twinr is responsible for processing your personal information, unless stated otherwise. This Privacy Policy covers the handling of personal information by us in connection with our Services, including on our websites, mobile apps, and other online or offline offerings.

This Privacy Policy does not apply to any personal information that our customers may collect and handle using apps built with our services (“Customer Data”). The collection and use of Customer Data is governed by our customers' own privacy policies.

Personal data we collect

The type of personal information we may collect depends on your interactions with us, our Services, and the laws that apply. The information we collect includes what you provide to us, what we automatically gather when you use our Services, and information from other sources, such as third-party services and organizations, as explained in more detail below.

We may collect the following types of personal information that you provide to us:

1. Account creation. When you create an account with us, we may collect information such as your login information from third-party sites, name, email, password, and country. If you use an activation code, we will also collect the name of the organisation (e.g. business) associated with the code.
2. Paid plans. We may collect personal information, such as payment information, in connection with purchases of our paid plans. Payment processing is handled by the third-party payment processor Stripe, and we do not collect or store payment card information directly. However, we may receive information related to your payment card, such as your billing details. For more information, please refer to Stripe's Privacy Policy.
3. Communication with us. We may collect personal information such as your email address, phone number, or mailing address when you contact us for information about our services, register for our newsletter, request customer or technical support, apply for a job, or communicate with us in other ways.
4. Surveys. We may contact you to participate in surveys, and if you choose to participate, we may ask you to provide certain information, which may include personal information.
5. Interactive features. We and other users of our Services may collect personal information that you submit or make available through interactive features such as messaging and chat, commenting, community forums, blogs, and social media pages. Any information you provide in public sections of these features will be considered public information and will not be subject to the privacy protections outlined in this policy unless otherwise required by law.
6. Conferences and other events. We may collect personal information from individuals when we participate in conferences, trade shows, and other events.
7. Business development and strategic partnerships. We may collect personal information from individuals and third parties to evaluate and pursue potential business opportunities.
8. Job applications. We may post job openings on our Services or LinkedIn, and if you submit an application, CV, and/or cover letter to us, we will use the information you provide to assess your qualifications for the position.

Behavioural information

We may use technologies to evaluate the performance of our Services, including as part of our analytics process to understand how individuals interact with our Services.

We may use first-party or third-party technologies to deliver content, including targeted ads based on your interests, on our Services or on other third-party websites.

Twinr does not directly store cookies, IP addresses, or MAC addresses of devices. External services we use, such as Google Analytics, and social media platforms such as LinkedIn, Facebook, Instagram, or X (Twitter), might capture such information, and Twinr does not have control over that. Please refer to these platforms' privacy policies.

How Twinr uses information

We use your personal information to deliver our Services in the most effective way. We use this information to manage your account and personal information, granting you access to specific features, functionalities and services.

We use information to provide you with better support and respond to your queries. Upon successful payment, we use information to automatically grant access to the platform and the appropriate plan.

For job applicants, we use information to evaluate their candidacy and, when future opportunities arise, to reach out to them. We use information provided to us to improve our services using survey feedback, customer feedback, and reviews.

Marketing and advertising

We may use personal information to personalise and provide content and advertisements to you, in accordance with applicable laws. Our marketing methods include email campaigns and paid advertising on Google Ads. Google Ads may use information for better advertising and targeted marketing.

If you have any concerns or questions about our marketing practices, or wish to unsubscribe from the use of your personal information for marketing purposes, reach us at [email protected].

In case of merger or acquisition

During certain business transactions, such as a merger, acquisition, financing review, reorganisation, bankruptcy, asset sale, or service transfer, your information may be sold or transferred as allowed by law and agreements.

Privacy rights

We will send you email communication to help you use the Twinr platform effectively. If you wish, you can unsubscribe from unwanted emails using the link provided at the bottom of each email. You will still receive emails related to products or services that you have requested.

Contact us

If you have any inquiries or concerns about how we handle your personal information, or want to exercise the rights described in this Privacy Policy, please reach out to us at [email protected].