Case Study
USA

Location

Food industry/Restaurant

Industry

How MrJims.Pizza Served Up a 20% Revenue Boost with Twinr

Mobile Mockup

The Outcomes

20% increase in repeat orders within the first 3 months.

Saved thousands in third-party commissions by driving direct sales.

Higher customer engagement with personalized push notifications.

Our restaurant's app, built with Twinr, has significantly improved our customer engagement. The app's features, like push notifications and easy menu updates, have been fantastic. Twinr is a must-have for any restaurant!
Jim Johnson

Founder

Introduction

Mr. Jim Johnson, the founder of MrJims.Pizza, grew his business from one small pizza shop into a chain of over 45 locations across several states. He started his career at McDonald's in Michigan while planning to stay there. His entrepreneurial spirit led him to the pizza industry. However, managing his rapidly growing customers with only a website to tackle orders became increasingly challenging.

Objectives

To reduce third-party commissions, dependency on external apps and boost profits, MrJims.Pizza sought to connect directly with customers and centralize their data.

They achieved this by converting their website into a native mobile app using Twinr, enhancing customer relationships and brand loyalty through a personalized digital experience.

Key Challenges

Jim’s Pizza, faced several challenges that impacted growth and customer retention:

No Mobile App

Customers prefer ordering food via mobile app, but it only had a website.

Low Repeat Orders

Retaining customers was challenging without any engagement tools.

High Third-Party Commissions

Relying on third-party food delivery platforms cut into profits.

Slow & Inconvenient Ordering

Customer experience and checkouts took a hit since website orders weren’t as seamless as an app experience.

Limited Brand Visibility

No direct way to stay on customers’ phones and increase engagement.

Our Solution

Jim’s Pizza partnered with Twinr to instantly convert their website into a feature-rich mobile app. With a custom-branded app, they:

  • Used push notifications to send exclusive deals and promotions.
  • Launched a loyalty program to encourage repeat orders.
  • Reduced reliance on third-party platforms, increasing direct orders.
  • Improved brand presence with a dedicated app on customers' phones.
Expert Assistance

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