How to Convert Your Bettermode Community Into a Native Mobile App

Convert Bettermode Community to Mobile App if you want members to show up, not just sign up. Engagement doesn’t happen in a browser tab—it lives on the home screen. Here’s how to take your community from visited to sticky.

Letting Your Community Platform Go Mobile

Businesses have been using Bettermode to build customer communities, support forums, knowledge bases, and engagement hubs. From product teams collecting feedback and ideas, to support teams deflecting tickets to peer-to-peer help, to marketing teams scaling content creation and organizing events, to SaaS companies building self-service portals to cut support costs, everyone is using the platform.

Offering no-code flexibility, and AI-powered moderation, the platform seamlessly integrates to offer customer engagement support via tools like Slack, Salesforce, HubSpot, and Zendesk.

But for engagement, communities need participation, and participation requires presence.

When your community is only computer-based, members engage when they remember to. When they have a specific question, they engage. When they stumble upon it, they engage. When they are frustrated, they engage. They visit for one-off discussions.

Having communities on give members the ability to engage and interact on the go, building and engaging on the platform. Mobile means members engage, retain, and interact with new discussions via push notifications, get answered community questions instantly. Engagement is compounded when members interact often with their mobile knowledge community.

What Is Bettermode (And Why Businesses Choose It)

Bettermode is a complete customer community service that allows companies to create a brand value community of their own to engage their customers, provide support, and share knowledge with them. Bettermode is not a standard forum software; instead, it provides great options like extensive customization and built-in modular functionality.

Some of the features that make Bettermode a significant competitor are:

• No-Code Builder – Create layouts simply by dragging and dropping blocks instead of writing code.
• AI-Powered Features – Make use of automatic SaaS moderation, smart searches, and recommendations that direct customers to the right content.
• Flexible Spaces – Use various community features, like knowledge bases, Q & A forums, ideation boards, and events.
• Member Management – Use various roles, SSO permissions, and gamified content on leaderboards and badges to manage your community members.
• Analytics Dashboard – Track popular content, community health, and high engagement to create better-performing content.
• White-Label Branding – Fully and freely brand the platform with your own colors, domains, and fonts, and have complete control.

Who is using Bettermode?

• SaaS companies with customer support and feedback community self-service portals.
• Product teams that learn to validate their roadmap by incorporating ideas or using community-initiated support.
• Support teams that reduce ticket creation by encouraging peer support.
• Marketing teams that create content and activate customer engagement.
• Online training providers that construct learning hubs and member student communities.
• Consumer brands that enhance customer involvement and engagement.

Bettermode boasts of communities that are 3 times more engaged (user activity), have 30% more organic traffic than their inactive counterparts, and on average, customers see their support ticket volume drop by 50% in addition to more actively engaged customers.

The gap? Bettermode builds exceptional web-based communities. But web-based communities comple with everything else in the browser – and lose to the apps already installed on members’ phones.

Why Your Bettermode Community Needs a Mobile App

For communities that rely on participation – customer forums, support hubs, ideation platforms, and training academies – mobile apps help drive more participation.

1. Push Notifications Drive Real-Time Participation

Email notifications compete with hundreds of other messages, leading to a delayed response. Push notifications appear instantly on lock screens and help drive quicker engagement.

Imagine the difference:

• Email: “Someone replied to your discussion” – opened 6 hours later (maybe)
• Push: “Sarah just answered your question about API integration” – opened in 30 seconds

For support communities, this means faster resolution times. For ideation platforms, it means higher participation in votes and feedback. For training communities, it means students actually completing discussions.

2. Home Screen Presence Creates Community Activities

A community is a bookmark on a browser. Users open it when they have a reason to. But when it is an app on the home screen, it is opened out of habit. People open social media, messaging platforms, or the news in the same way.

People who opened the app out of habit became active community members. Questions were answered. Discussions stayed alive. The community became self-sustaining.

3. Instant Access to Knowledge Base

A knowledge base only deflects support tickets if customers can find it. Knowledge bases can have a browser, a URL, or a login. But all of these are friction.

For a SaaS company, customers solving their own problems is during onboarding. For training providers, it is students accessing educational resources when they need to.

4. Mobile-First Member Experience

A large number of your community members access the internet from mobile devices. While responsive web design helps, it is still not a native app experience. You get faster loading, smoother interactions, and offline access to previously viewed content.

5. Community Builder

Having your community in the App Store and Google Play symbolizes dedication and stability. For B2B communities, it shows clients you mean business. For consumer communities, it makes them easier to find.

6. Retention Driving Engagement Stats

App users engage 3-5x more than users on a browser. For SaaS community users, that engagement predicts product retention. For training academies, it predicts completion rates. For support communities, it predicts customer satisfaction.

The Community Engagement Bettermode + Twinr Stack

Here’s how innovative community managers are envisioning mobile:

• Bettermode takes care of the community platform: Discussions, knowledge base, member management, gamification, and all your tool integrations.
• To mobile, Twinr does the rest: Turning your web community into native iOS and Android apps with push notifications, native screens, and retention infrastructure.

Everywhere your members are, your Bettermode community is now available.

What Twinr Contributes to Your Community

Push Notifications for Community Engagement

This is an essential feature for communities. Members should be notified when:

Someone posts a reply to their comment

A new post is added to the spaces they follow

A new comment is added or their post gets upvoted

New articles in the knowledge base are added

Upcoming events they mark as interesting are about to start

Push notifications, unlike Bettermode’s email notifications, are visible in lock screens and are instantly informative, driving engagement without delay.

Special Native Screens for Important Moments

Your Bettermode community works seamlessly inside Twinr’s native container, however, it’s also possible to build custom native screens for high engagement moments, including:

• Custom menus of actions for featured discussions or announcements.
• Onboarding flows for new users.
• Gamification dashboards with badges and leaderboard positions.

Fostering engagement through AI

Using AI, Twinr monitors community members and recommends community engagement activities. Which users are going dormant? When is the optimal time to execute a re-engagement campaign? At what point should emphasis be placed on new content? While you devise the community strategy, AI takes the reins on the stats.

Unlimited Push Notifications

No third-party service integrations. No fees based on the number of pushes you send. Welcome flows, activity notifications, engagement campaigns, re-engagement nudges, and many more are all in the plan.

Retention Analytics for Communities

Analyze your app installs, along with how often they open your app, open the app notifications, and how they engage with your app compared to people who only use your website to see how your mobile members’ behaviors differ.

Real-Time Sync with Bettermode

When you make changes to your Bettermode community (like adding new Spaces, design changes, feature toggles), your changes will update in the mobile app with no rebuilding or resubmitting changes.

White-Glove Launch Support

Twinr submits to the app stores and provides a full launch playbook and a customer success manager, so you can launch your community app without the headache of becoming an app store launch expert.

How to Convert Your Bettermode Community to Mobile

Want to give your members a mobile home? Here is how to do it:

Step 1: Make Sure Your Bettermode Community is Ready

Live and can be visited through your personalized domain or through a Bettermode URL.

Make sure to check some of the important actions on a smartphone when posting, searching, or browsing.

Make sure the user experience is the way that you want it to be. The mobile app will inherit the design and structure of your community.

The core features of the community must be stable to be able to work. Make sure the discussions, knowledge base, and member profiles are working without any interruptions.

Step 2: Make Your Twinr Account

• Go to builder.twinr.dev
• Here you can sign up for a 14-day free trial, and no credit card is required.
• Then click “Create App” and select “Blank”.
• You will need to enter your app name along with your Bettermode Community URL.
• Then select your category, whether it is SaaS, Consumer Products, Online Training, or something else.

Step 3: Customize Your Mobile Experience

With Twinr’s Preview builder, you can complete:

• Brand the app’s icon, and splash screen along with the colors that your community uses for design.
• Bottom tabs to allow fast access to discussions, knowledge bases, notifications, and user profiles.
• Create a mobile-first version of any features that get the most engagement.
• Make it easier for users to get to specific discussions or articles from push notifications.

Step 4: Mobile Community Focused Notifications

This section will help establish engagement for your mobile community.

Engagement Alerts

“Notification from Alex in #ProductHelp”

“Great news! Your idea received 10 votes!”

“Best Answer Notification in your Thread”

Content Notifications

“A new article has been released in the Knowledge Base: Getting Started Guide”

“Reminder: Q&A with Product Team in 15 mins”

“Weekly digest: Top discussions you may have missed”

Engagement Campaigns

“Welcome! Here’s how to maximize your experience with our community”

“Reminder! You haven’t logged in for some time – come see what’s new!”

“Amazing work! You have been awarded the Helpful Member badge”

Step 5: Preview and Test

Download Twinr’s Sampler app and test on physical devices:

• Member login and authentication (especially Single Sign On (SSO), if you have it)
• Looking at discussions and posting
• Searching the knowledge base and webpage using the navigation toolbar
• Receiving and using push notifications and following links from the notifications
• Profile and settings management

Step 6: Submit to App Stores

Pick your preferred option:

• Self-submit: Follow Twinr’s extensive guides for App Store Connect and Google Play Console
• Let Twinr handle it: The group takes care of submissions, descriptions, screenshot captures, and reviews

Most community apps are released within 2 to 3 weeks.

Step 7: Encourage Member Utilization

When you go live with your mobile app:

• Post an Announcement in your community with a Featured Post about your community’s mobile app.
• Execute an email campaign announcement for members with links to the app.
• Add customization features by installing Twinr’s app install banner for your community.
• Implement incentives by offering recognition for mobile app usage.
• Track usage analytics to measure mobile app engagement vs community website usage and make adjustments to mobile app experiences for higher engagement.

FAQs:

Can I convert any Bettermode community to mobile with Twinr?

Yes. Any Bettermode community with live URL can be converted including communities with custom domains, SSO authentication, multiple spaces, knowledge bases, and custom layouts. All your Bettermode features work perfectly in the mobile app.

Can mobile app member authentication work?

Of course, Bettermode’s authentication methods such as email/password, social login options (Google, Facebook, LinkedIn), and Single Sign-On (SSO), will be supported by Twinr. Profiles, badges and activities will sync automatically as members log in with their current credentials.

How will push notifications function alongside Bettermode’s notifications?

Twinr push notifications support and act alongside Bettermode email notifications. Both notifications can be used (push for urgent/realtime notifications, email for less important regular digests) and users can be encouraged to use push notifications only for the best experience. Set custom notifications to trigger when member important community activity occurs.

Can I choose which community features will be available in the mobile app?

Absolutely. You can access the entire Bettermode community, but with Twinr’s navigation configuration, you can feature some spaces, hide others, or custom create native screens to show particular features. Many community managers streamline mobile navigation to show only the most used features.

What occurs when I make a change to my Bettermode community?

Changes within your community will sync automatically. New spaces can be added, your knowledge base can be updated, your layout can be changed, member permissions can be adjusted — anything you change will instantly be reflected in the mobile app. No need for app rebuilds or for your app to go through the app store review process.

What distinguishes Twinr from Median.co in terms of community platforms?

While Median is focused solely on enclosing websites with simple basic native features, Twinr has a focus on engagement with features such as unlimited push notifications free of charge, AI-powered engagement suggestion tools, native screens for community features, and community-specific retention metrics. The lack of this underlying infrastructure on platforms where member engagement is the key to the platform’s success is severely crippling.